FAQ’s

  |   What cities will you deliver to?

While we do not deliver all equipment to every location below. Feel free to call us to discuss you needs.

Serving Northern California, Santa Rosa, Marin County, Napa County, Sonoma County, Petaluma, Contra Costa, Windsor, St. Helena, Calistoga and much of the Bay Area.

American Canyon
Belvedere
Benicia
Berkeley
Calistoga
Cloverdale
Corte Madera
Cotati
Cupertino
Fairfax
Fairfield
Healdsburg
Larkspur
Mill Valley
Millbrae
Napa
Novato
Oakland
Petaluma
Rohnert Park
Ross
St. Helena
San Anselmo
San Rafael
Santa Rosa
Saratoga
Sausalito
Sebastopol
Sonoma
Suisun City
Tiburon
Vacaville
Vallejo
Windsor
Yountville
  |   How much does it cost?

We have price points for all budgets ranging from as low as $125. Simply CALL our friendly staff to discuss your needs.

  |   What if I have an emergency the day of my rental?

We have an emergency telephone # on our voice mail.

  |   Do I get a discount if I rent multiple units or if I’m a non-profit?

We are happy to put together a proposal to fit within your budget and your needs for your event. We work hard to get our schools and non-profits discounts whenever possible. CALL TODAY to see what we can do for you!

  |   Can you additionally insure our organization? Are you a CA PTA approved vendor?

Yes, we simply need your organization’s name, address, date of event. Our insurance carrier usually can fax or e-mail your certificate the same day. Not only are we CA PTA approved but we are very knowledgeable in what their guidelines are for rentals.

  |   Do you carry insurance?

Absolutely! Party Jump carries a $1 million dollar liability insurance policy.

  |   I need help planning my party!

Great! Our staff are experts with many years of experience planning birthday parties, corporate events, and teen celebrations. Simply call so we can help you have the most successful event!

  |   Is there a deposit required? What are your forms of payment?

For most events we require a Visa or Mastercard to hold the date BUT you can pay with cash or check upon delivery. We also offer PayPal. Corporate, schools, or organizations will be invoiced and can pay according to their policies.

  |   What are the requirements for setting up in parks?

We always recommend calling the park to reserve the area prior to your event. We do have insurance registered with most city parks. We can also provide a generator for an additional fee since parks usually do not have power outlets.

  |   How much room do you require for delivery?

We need a minimum of 36” and a clear pathway to where you’d like the unit.

  |   Can it be set up on my driveway?

Most of our units can be set up on pavement as long as the unit is enclosed. A standard slope of a driveway is usually fine.

  |   Can I keep my unit overnight?

We are happy to leave your unit overnight IF it’s in a secure location & no rain is predicted. We have discounted fees to get the unit for the 2nd day or overnight.

  |   How do clean your units?

Our policy is to clean the unit upon pickup. We ask our customers to leave the unit inflated so we can clean it quicker so you can go on with your day.

  |   How much room do I need for my unit?

The sizes of each unit are listed next to it’s picture. Add 1’ for width and 2’ for length.

  |   What if it rains?

Our rain guarantee states that if it’s raining or there is a threat of rain you may cancel as late as the morning of your event and incur no charge. We do not deliver in the rain due to the safety of the guests.

  |   How do I know you’ll show up?

We’ve been in business for almost 20 years. Our clients repeatedly hire us because they know we are reliable, professional, and provide excellent service.